PUBLIC SERVICE MOTIVATION DALAM SEKTOR PENDIDIKAN: MOTIVASI PELAYANAN DAN KINERJA GURU
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Motivasi guru tidak hanya dipengaruhi oleh kompensasi dan kondisi kerja, tetapi juga oleh dorongan untuk memberikan manfaat kepada peserta didik dan masyarakat. Dalam perspektif manajemen publik, dorongan tersebut dapat dijelaskan melalui Public Service Motivation (PSM) atau motivasi pelayanan publik. Artikel ini bertujuan menganalisis relevansi PSM dalam sektor pendidikan, khususnya keterkaitannya dengan kinerja guru dan konteks Indonesia sebagai negara berkembang. Penelitian menggunakan pendekatan integrative literature review dengan menelaah publikasi ilmiah yang relevan mengenai PSM, profesi guru, kinerja, dan organisasi pendidikan. Hasil kajian menunjukkan bahwa PSM berkaitan dengan perilaku profesional dan kinerja guru, tetapi hubungan tersebut dipengaruhi oleh berbagai faktor individual dan organisasional. Kepuasan kerja, kesesuaian individu dengan organisasi, kondisi kerja, dukungan kelembagaan, dan kapasitas sekolah turut membentuk hubungan tersebut. Kajian ini menegaskan bahwa PSM lebih tepat dipahami sebagai sumber daya motivasional yang bekerja bersama faktor individual dan organisasional dalam membentuk kualitas pelayanan pendidikan.
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