2019. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KENTUCKY FRIED CHICKEN CABANG PALU GRAND MALL. JEMMA (Journal of Economic, Management and Accounting). 2, 1 (Mar. 2019), 1–2. DOI:https://doi.org/10.35914/jemma.v2i1.138.