SYSTEMATIC LITERATURE REVIEW: FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN. JEMMA (Journal of Economic, Management and Accounting), [S. l.], v. 8, n. 1, p. 46–59, 2025. DOI: 10.35914/jemma.v8i1.3098. Disponível em: https://ojs.unanda.ac.id/jemma/article/view/3098. Acesso em: 3 nov. 2026.