ANALISIS KUALITAS PELAYANAN DAN KEPUASAN NASABAH PADA BANK BRI UNIT BUA : PENDEKATAN KUALITATIF. JEMMA (Journal of Economic, Management and Accounting), [S. l.], v. 9, n. 2, p. 94–109, 2026. DOI: 10.35914/3746. Disponível em: https://ojs.unanda.ac.id/jemma/article/view/3746. Acesso em: 2 nov. 2026.